Privacy Policy
Who are we?
The address of our site is: https://robotcreme.fr.
Comments
When you leave a comment on our site, the data entered in the comment form, but also your IP address and your browser’s user agent are collected to help us detect unwanted comments.
An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to verify that you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.
Media
If you upload images to the site, we advise you to avoid uploading images containing EXIF data of GPS coordinates. People visiting your site can download and extract location data from these images.
Forwarding your request to a PVLAB reseller
The data controller is ROBOTCREME, Domaine d’activité Saône Or, 3 impasse Pierre-Gilles de Gennes, 71530 Fragnes.
When you request a quote, information or a demonstration on robotcreme.fr, we forward your request to the PVLAB reseller in your area so they can respond to you.
The data forwarded is what you entered or what we were able to verify: your name, your company and its business activity, your postal code and city, your phone number, your email address, the products you are interested in, your message, the date of your request, and the name of the PVLAB sales representative who is handling your request. We never forward prices, discounts or internal information.
The PVLAB sales representative sends this record from their own email inbox, or introduces you to the reseller by SMS from their phone. We keep a record of each forwarding: who did it, to which reseller, on what date and through which channel.
Legal basis. We act at your request to prepare a potential sale: this is Article 6(1)(b) of the GDPR. For contact that does not go through a form (phone, trade show, messaging), the legal basis is our legitimate interest in connecting a professional with the reseller in their area, Article 6(1)(f), and the sales representative informs you at the time of contact.
Who receives your data. The PVLAB reseller in your area, an independent company that sells and installs our equipment. Once they receive your record, they use your data to respond to your request, under their own responsibility. For a reseller located outside the European Union, the transfer is based on Article 49(1)(b) of the GDPR (performance of pre-contractual measures taken at your request).
Retention period. PVLAB keeps your request and the record of its forwarding for 3 years from your last contact with us, then deletes or anonymizes them. The reseller sets its own retention period in its privacy policy; it does not exceed 3 years after your last exchange with them.
Your rights. You can request access to your data, rectification, erasure, restriction of processing, portability, and object to processing. Write to us at website@pvlab.fr. If you exercise a right with PVLAB after a forwarding, we will inform the reseller concerned. You can also lodge a complaint with the CNIL (cnil.fr).
Cookies
If you leave a comment on our site, you will be asked to save your name, email address and site in cookies. This is only for your convenience so you don’t have to enter this information if you leave another comment later. These cookies expire after one year.
If you go to the login page, a temporary cookie will be set to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.
By editing or publishing a publication, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply indicates the ID of the publication you just modified. It expires after one day.
Embedded content from other sites
Articles on this site may include embedded content (e.g. videos, images, articles…). Content embedded from other sites behaves in the same way as if the visitor were on that other site.
These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have an account logged on their website.
Use and transmission of your personal data
If you request a password reset, your IP address will be included in the reset email.
How long your data is stored
If you leave a comment, the comment and its metadata are kept indefinitely. This will automatically recognize and approve subsequent comments instead of leaving them in the moderation queue.
For accounts that register on our site (if any), we also store the personal data specified in their profile. All accounts can view, edit or delete their personal information at any time (with the exception of their login). Site managers can also view and modify this information.
The rights you have over your data
If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the data you have provided to us. You can also request the deletion of your personal data. This does not take into account data stored for administrative, legal or security purposes.
Transmission of your personal data
Visitor comments can be checked with an automated comment detection service.
